Privacy Policy

Last Revised: January 27, 2025

1. Introduction

Namibia Learner's Navigator ("we," "our," or "us") is committed to protecting your privacy and ensuring transparency in how we collect, use, and safeguard your personal information. This Privacy Policy explains our data practices in clear, accessible language.

Important: This platform is not affiliated with, endorsed by, or officially connected to the Namibian Roads Authority (NaTIS) or any government entity. We are an independent educational service.

2. Information We Collect

2.1 Account Information

  • Email address (for account creation and communication)
  • Password (encrypted and securely stored)
  • Account creation date

2.2 Learning Performance Data

  • Test scores and completion rates
  • Time spent on questions and modules
  • Question correctness flags and error patterns
  • Module completion status
  • Practice session history

Why we collect this: This data powers our Smart Practice Mode, which identifies your weak areas and creates personalized study sessions to improve your learning outcomes.

2.3 Payment Information

  • Contact details for payment verification
  • Proof of payment uploads
  • Subscription status and plan selection

Security Note: We do not store banking credentials. Payment proofs are securely stored and used only for verification purposes.

3. How We Use Your Information

Personalized Learning: Analyze your performance to identify weak areas and generate targeted practice sessions

Progress Tracking: Display your learning journey, confidence scores, and achievement metrics

Account Management: Maintain your subscription status and access privileges

Service Improvement: Aggregate anonymized data to enhance content quality and platform features

Communication: Send important updates about your account, subscription, or platform changes

4. Data Security

We implement industry-standard security measures to protect your personal information:

Encryption

All data transmitted between your device and our servers is encrypted using SSL/TLS protocols

Secure Storage

Passwords are hashed and encrypted. Personal data is stored in secure, access-controlled databases

Access Controls

Role-based access ensures only authorized personnel can access specific data types

Privacy by Design

We collect only the minimum data necessary for platform functionality

5. Your Rights & Data Control

Right to Erasure (Account Deletion)

You have the absolute right to request permanent deletion of your account and all associated personal data at any time.

What gets deleted: Your email, password, all test scores, performance analytics, payment records, and any uploaded documents.

How to delete: Navigate to Account Settings → Delete Account. This action is immediate and irreversible.

Additional Rights:

  • Access: Request a copy of all personal data we hold about you
  • Correction: Update or correct inaccurate information in your account settings
  • Portability: Receive your data in a structured, machine-readable format
  • Objection: Object to specific data processing activities
  • Restriction: Request limitation of data processing under certain circumstances

6. Data Retention

We retain your personal information only as long as necessary to provide our services and comply with legal obligations:

  • Active Accounts: Data retained while your account is active and for 90 days after last login
  • Deleted Accounts: All personal data permanently deleted within 30 days of deletion request
  • Anonymized Analytics: Aggregated, non-identifiable data may be retained indefinitely for research and improvement
  • Legal Requirements: Some data may be retained longer if required by law (e.g., financial records)

7. Third-Party Services

We use carefully selected third-party services to operate our platform:

  • Firebase (Google): Authentication and database services with enterprise-grade security
  • Payment Processors: Secure handling of payment verification (we do not store banking credentials)

These services have their own privacy policies and security standards. We ensure all partners meet our strict data protection requirements.

8. Children's Privacy

Our platform is designed for learner drivers aged 16 and above. If you are under 18, please ensure you have parental or guardian consent before using our services. We do not knowingly collect data from children under 13.

9. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The "Last Revised" date at the top of this page indicates when the most recent changes were made.

Significant changes will be communicated via email or prominent notice on the platform. Continued use of our services after changes constitutes acceptance of the updated policy.

10. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

+264 81 663 8488
Positive Sober Living Home, Windhoek, Namibia

Official Source Verification

All course content is based on official Namibian road traffic regulations. For the authoritative source, please visit:

Namibian Roads Authority (NRA) Official Website